Frequently Asked Questions (FAQ)

“The place to answer all your questions”

We’ve tried to anticipate your questions on our guest information page, but here are some of the things we often get asked. If you have anything to add to this list that may help the next visitor plan their dream vacation to South Africa, you’re very welcome to let us know.

About the villa

  • We have a BACK-UP SYSTEM with 12 solar panels, an inverter and 2 batteries which will help you endure load shedding. This means during load shedding, or other unplanned power interruptions, you will still be able to use the lights, selected plugs, low-watt appliances, wifi, television, fans and you can cook. The air-conditioners, oven and other large appliances that draw high wattage are not connected to the back-up system and will not work.

  • Ubuntu Luxury Villa  has a reverse osmosis water filtration systems installed, so you can drink the water from the special tap in the kitchen. You can also drink the chilled water from the fridge. You can read more about it in the information guide in the house.

  • We can only accommodate children over 6 years old. But please note we are a luxury villa with luxury furniture and finishings. We don’t have a fence around our swimming pool or deck. You need to sign an indemnity form before check in.

  • You cannot bring your pet with to Ubuntu Luxury Villa.

  • You cannot bring visitors inside the estate to visit you at Ubuntu Luxury Villa. It’s not allowed in the house rules and estate rules.

  • Ubuntu Luxury Villa is stocked with Africology products, including shampoo, body wash and body lotion. There is also a hair dryer and vanity mirror in each room.

  • We have several adaptors in all rooms, and cater for European plugs combined with South African plugs. We also have USB points next to the beds and a large charging station in the kitchen.

  • This needs to be booked in advance, but yes, you can organise a caterer for Ubuntu Luxury Villa if you prefer to not cook for yourself during your stay. All depends on the availability of the private chef.

  • Ubuntu Luxury Villa is not responsible for any loss of property, injury, medical costs, loss of life, delayed or cancelled planes, transfers or lost luggage. The client must take full, sole and absolute responsibility for seeing to the proper supervision and safety of person and property.

About the area

  • Under no circumstances should you feed the animals. Estate management monitors the grazing conditions and intervenes if necessary. Not only can you harm animals by feeding them the wrong things, they can become aggressive and pose a danger to humans if they associate people with food and may have to be destroyed. This is true of everything from warthogs to hyenas.

  • You can walk around the grounds of the Ubuntu Luxury Villa at night at your own risk. We have provided a torch and lights for the stairs of the viewing deck. However, you shouldn’t walk around the estate or the wilderness area at night, as leopards, hyenas and other predators may pose a threat.

  • South African Standard Time (SAST) is the time zone used by all of South Africa, Botswana as well as Eswatini and Lesotho. The zone is two hours ahead of UTC (UTC+02:00) and is the same as Central Africa Time. Daylight saving time is not observed in either time zone. Solar noon in this time zone occurs at 30° E in SAST, effectively making Pietermaritzburg at the correct solar noon point, with Johannesburg and Pretoria slightly west at 28° E and Durban slightly east at 31° E. Thus, most of South Africa’s population experience true solar noon at approximately 12:00 daily.

    The South African National Time Standard, or ‘SA Time’ Master Clock, is maintained at the Time and Frequency Laboratory of the National Metrology Institute of South Africa (NMISA) at Pretoria and is distributed publicly by an NTP Internet Time service [source: Wikipedia].

    You can check out time differences from SAST here.

  • South Africa has 11 official languages. English is commonly used in business and tourism. Shangaan, Afrikaans and Sotho are common in this area.

  • Yes there a number of doctors in Hoedspruit.  If you get sick, please contact your host and they will help you with arranging an appointment.

  • Hoedspruit is a small town so we don’t have taxis or Uber. The best way to move around is with a rental car. 

  • There are a number of supermarkets in Hoedspruit. You can read more about this in the information guide in the villa. We also offer a shopping list to stock the villa before arrival. We only ask a 5% service charge for this service.

  • Hoedspruit has a great selection of restaurants. Check out our restaurant page with our personal favorites.

  • Although some of the animals on the estate may seem habituated to humans, they are still wild! As such, they should always be treated with respect. You should never try to touch, chase or corner any wild animal. There are occasionally predators like leopard, hyenas and wild dogs on the estate, as well as snakes and scorpions. You can read more about them in our ‘in-house’ info guide.

General information

  • The official South African currency is the Rand (R). The Rand consists of 100 cents and you have 5c, 10c, 20c, 50c, R1, R2 and R5 coins. Paper money comes in these denominations : R10, R20, R50, R100 and R200.

    To exchange foreign currency you need to bring your passport. There are several ATMs at the bank offices in the town centre, near Pick ‘n Pay & Spar supermarkets and at the gas station. At the ATM you use your pin to withdraw Rands with your credit card and bank card. Please remember to check with your bank if you need to activate your bank card before departure! All well known credit cards like Mastercard, Visa and American Express are accepted.

  • As with travel anywhere in the world, be vigilant and avoid isolating situations.

  • Hoedspruit is a year round destination. The summer daytime temperatures are generally in the mid 30s, while in winter, they’re in the mid 20s. Night time temperatures in summer are in the high teens and low 20s, while in winter they rarely drop below 10. The unit of measure is degrees Celsius. Transition months between seasons (spring and autumn) are not very pronounced.

  • Clothes:

    • Light-weight cotton garments in neutral colours work well for day wear in the bush (khaki, beige, olive green – avoid white or red on game drives),

    • Swimwear,

    • A light jacket or sweater may be necessary for the summer evenings, and a heavy jacket and sweater are recommended during the winter months of May – August,

    • A hat,

    • Hiking shoes if you plan to walk a lot,

    • Restaurants are quite relaxed, but ‘smart casual’ is generally the required dress code.  

    Essentials:

    • A camera,

    • A good pair of binoculars, ideally in the 10×40 range. We do have a pair for use in the villa, but you may want your own for game drives,

    • A high factor sunscreen,

    • A small personal medical kit containing any prescribed drugs as well as plasters, headache pills and antihistamine is always useful,

    • Lip balm, 

    • Sunglasses.

  • Please note that this information is subject to change, so check with the relevant authorities before you travel.

    • A valid passport. Please look at the expiry date. According to South African law, a passport needs to be valid at least 6 months after arrival and it needs at least four blank pages.

    • A valid driver’s license. An international drivers license is not necessary, unless you still have a paper license.

    • European visitors will receive a visa stamp (without costs) in their passports. Non-European visitors need to check prior to departure if a visa is required to travel to South Africa.

    • Bring any medical documentation you may need, like prescriptions, information about allergies and medication.

    • Travel insurance documentation.

    • Check the expiry date of your credit card and pin card before departure. In many cases you need to activate your bank card to use in South Africa.

  • Please check your need for vaccinations before departure to South Africa so you can enjoy your holiday without any worries.

    Which vaccination you need depends on your age, health condition and prior (as a child) vaccinations. For most adults who already have had their recommended vaccinations, only DTP and Hepatitis A are necessary. Always consult your doctor for advice.

  • Hoedspruit is a low-risk malaria area. Take care during sunrise and sunset as mosquitos are more likely to sting during these times. At the villa, use your fly screens to avoid mosquitoes getting into the villa and rooms.

  • The Orpen and Phalaborwa gates of the Kruger National Park are the closest. Orpen is just a 45 minute drive from the villa and Phalaborwa is about 55 minutes from the villa. Pay attention to gate opening times by checking www.sanparks.org.